Airlines Customer Expectations Customer Service Strategies Multi-Channel 
LiveChat
OCTOBER 19, 2018
They now face the daily challenge of managing social media customer service and meeting ever-growing customer expectations. And social media offers the perfect playground for customer service. The same is with customer service. Btw: Luxury airlines take social care seriously.
NICE inContact
MAY 10, 2019
NICE inContact research confirms this trend: Agent-assisted digital channels are gaining ground, with the largest growth in the agent-assisted web chat. SMS and mobile apps also have made gains, though less than chat channels (find more details here ). WebHelp with its CXone platform had just the solutions Swedish Rail needed.
Expert insights. Personalized for you.
35 
Let's personalize your content