Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
Comm100
FEBRUARY 22, 2018
For example, let’s say you’re using a fictional airline’s Chatbot, AirMaria. First, AirMaria might ask you what you want to do: book a flight, check an existing reservation, check arrival times, or check airline policies. Knowing where your bot will interact with customers will also help you decide what you can expect of it.
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