Vonage

AUGUST 11, 2015

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you!

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

Comm100

FEBRUARY 22, 2018

For example, let’s say you’re using a fictional airline’s Chatbot, AirMaria. First, AirMaria might ask you what you want to do: book a flight, check an existing reservation, check arrival times, or check airline policies. Knowing where your bot will interact with customers will also help you decide what you can expect of it.

Chatbots 115

Chatbots Customer Journeys Knowledge Base How To 115

Comm100

FEBRUARY 22, 2018

For example, let’s say you’re using a fictional airline’s Chatbot, AirMaria. First, AirMaria might ask you what you want to do: book a flight, check an existing reservation, check arrival times, or check airline policies. Knowing where your bot will interact with customers will also help you decide what you can expect of it.

Chatbots 102

Chatbots Customer Journeys Knowledge Base How To 102