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Strativity Group Announces Next Customer Experience Management Certification Program – Fall 2014

Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: . October 21-23, 2014.

Customer Experience Management 40
Customer Experience Management Groups CEM Customer Experience 40
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2017 the Year of Undelivered Promise

Customer Alignment

DECEMBER 18, 2017

However, along the way many companies have ‘processed out’ any empathy or recognition of how the experience feels for a customer. Ease and efficiency won’t make customers stick around; emotion will and they will pay for a good one. Othello ) So, there was much talk. 2017 promised such a lot.

Omni-Channel 45
Omni-Channel Customer Journeys Chief Customer Officer NPS 45
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