SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

ShepHyken

AUGUST 30, 2019

It’s simply the average profit you’ll generate with your customers over the lifetime of the relationship. By working to increase your customer lifetime value, you can afford to spend more on advertising, out-market competitors, and increase company profits. How do you get your customers to keep coming back?

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105

SurveySparrow

JUNE 20, 2023

Customer Satisfaction Customer Retention Customer Loyalty How SurveySparrow Helps Increase Customer Satisfaction Bottom Line Customer Satisfaction The first set of statistics focuses on customer satisfaction, demonstrating how vital it is for businesses to provide exceptional customer service and experiences.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52

Integrity Solutions

SEPTEMBER 28, 2023

After all, you can’t consistently deliver at such a high level — at every customer touch point — if only certain people are responsible for making sure it happens. A process is what keeps you anchored, consistent and aligned with the values the organization advertises to the world.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110