Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

Integrity Solutions

OCTOBER 5, 2022

But even when an issue can’t be resolved, the best reps leave their customers feeling heard, appreciated and more loyal to the company as a result. Customer Service Training and the Value of Process. It takes more than product knowledge and a script to help someone be customer-focused.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

Michel Falcon Experience

OCTOBER 21, 2019

I believe there are five things to consider to understand why your company is still delivering average or poor customer service which is impeding your growth. You Aren’t Hiring Customer-Centric People. To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111