Second to None

MARCH 30, 2018

In fact, 86 percent of business leaders say customer experience is foundational to their success. Here are three fundamental tools for building a superior customer-service strategy. But the result will be an organization that truly prioritizes the most important people to your brand: your customers.”

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Bob Thompson. Denise went on to head Sony Electronic Inc.’s Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Bob Thompson. Denise went on to head Sony Electronic Inc.’s Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130