Advertising Contact Center Customer Expectations Customer Service Training 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
Call Experts
FEBRUARY 17, 2022
If you want to make a change, consider hiring experts who can look at your entire process and implement award-winning contact center solutions. Then, commit to improving your customer experience by hiring customer experience experts. . This article will dive into how you can improve your customer service.
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ShepHyken
APRIL 22, 2024
The first tip, being proactive and reaching out to customers before they call you (about a problem), is something more companies should implement. It doesn’t matter if your organization is B2C or B2B, the Amazon Effect is influencing your customers’ expectations. Connect with Shep on LinkedIn.
Integrity Solutions
OCTOBER 5, 2022
Customer service used to be viewed as the final link in the overall chain of customer touch points, a responsibility relegated to a department, contact center or automated attendant that would respond to complaints and (hopefully) eventually make things right. Customer Service Training and the Value of Process.
ShepHyken
SEPTEMBER 20, 2021
How To Find A Balance Between Automation And Empathy In Customer Service by Murph Krajewski. Forbes) As employees seek more flexibility, contact centers — which are notorious for rigid, demanding job descriptions — could be at high risk of losing employees. And that leaves operational leaders like you in a pinch.
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