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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Magazine, Forbes, U.S. Follow on LinkedIn.

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Inside Customer Success: Jobber

Amity

Then, we noticed that product coaching impacted our abandon rate greatly. With that, our job has shifted from mainly walking customers through the platform to finding new systems and processes to feed those feedback items back to our product and leadership teams. We decided to dedicate 2 people to full-time product coaching.