Call Experts
JULY 27, 2023
Important metrics that you want to make sure you understand include time to answer, abandonment rates, and uptime. By centralizing customer interactions, contact centers have reduced response times, optimized resource allocation, and minimized customer effort, all while increasing productivity.
Responsetek
MAY 8, 2018
A brand’s reputation, as Bezos highlights, isn’t simply a clever marketing ploy, it is a true representation of a company’s efforts to impress their customers and deliver on their brand promise. Working with our CEM platform, our insurance clients typically see an average improvement in NPS® (satisifaction score) of 12.0
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