Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry
JULY 13, 2018
In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. In an effort to reduce customer complaints and miscommunication, they looked at complaints filed and mapped out the communications journey to tell a clearer and more effective story. It’s the leader in the telecommunications market for the country, providing voice, mobile, cloud, data and SMS services for both B2B customers and the general public.