Magellan Solutions

APRIL 3, 2024

This powerful combo is a recipe for success; it’ll boost customer satisfaction and loyalty through the roof and drive business growth and profitability like nobody’s business. Our agents have access to detailed documentation and best practices so they can confidently address any customer inquiry that comes their way.

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

NobelBiz

MARCH 5, 2024

Call center reporting maps out the journey thus far, providing a detailed logbook of historical data that helps the operational performance of a call center at any given moment.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Magellan Solutions

AUGUST 16, 2021

It should be a living document, constantly evolving and filled with links and tabs that are useful for organizing the information from the top down and from the bottom up. These tutorials can take the form of YouTube videos or online documents or slideshows. Thus, cumulatively lowering inbound contact center calls in the future. .

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

AUGUST 11, 2022

Of course, this translates into better cost-per-minute rates, better coverage, and faster resolutions when it comes to downtimes or any other infrastructure-related issue. As a matter of fact, NobelBiz scores one of the highest First Call Resolutions in the entire industry.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52