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Remove Abandon Rate Remove Customers Remove Guest Experience Remove Hospitality
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CXone Contact Center Solutions Help Radisson Hotel Group Support Guest Experiences

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. With CXone APIs, it can integrate with nearly any third-party solution to customize and is realizing the many advantages of CXone Workforce Management in scheduling and performance management. million calls and 1.5

Contact Center 120
Contact Center Hotels Guest Experience Groups 120
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Omnichannel Solutions Offer 30% Reduction of Call Abandonment for Carlson Rezidor

NICE inContact

JUNE 27, 2017

When it comes to competitive industries, few rank higher than hospitality. With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Centralize and simplify.

Omni-Channel 120
Omni-Channel Contact Center Abandon Rate Guest Experience 120
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