Abandon Rate Customer Relationship Management eBook Management 
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Call center managers need metrics to successfully measure agent performance and improvements to call center operations.
Qualtrics
FEBRUARY 4, 2021
We can manage projects from home, meet face-to-face across continents, and send emails at the bus stop. Higher employee engagement: flexible working, enhanced communication and collaboration and workload management all contribute to happier employees, who are at less risk of burnout. Operational indicators: e.g. workforce absenteeism.
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