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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Jeff is truly obsessed with customer service. Follow on LinkedIn.

Customer Service 251
Customer Service Contact Center Chief Customer Officer Call Center 251
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How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

MAY 23, 2018

Journey discovery reveals how many customers were converted on a new credit card offer after a personalized email, having ignored the offer at first. Cross-Channel Campaign Management and Marketing Automation are Not Customer Focused. Both of these approaches are inherently marketer focused, rather than customer focused.

Customer Journeys 90
Customer Journeys Analytics How To Touchpoint 90
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