NICE inContact

OCTOBER 29, 2019

With CXone, Radisson and its BPOs (business process outsourcers) are now all on the same unified cloud platform, which has reduced costs, increased agent utilization, improved quality scores and increased customer satisfaction. The numbers tell the rest of the story—costs are down while quality scores and customer satisfaction is up!

Contact Center 120

Contact Center Hotels Guest Experience Groups 120

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Centralize and simplify.

Omni-Channel 120

Omni-Channel Contact Center Abandon Rate Guest Experience 120

Interactions

JULY 31, 2019

Guests have unlimited options at their fingertips, and their experience at your restaurant is often the biggest differentiator from competition down the road. Guests crave a speedy solution to their ordering needs, a personalized experience, and 100% accuracy. A win-win for both restaurants and guests!

Sales 54

Sales Abandon Rate Multi-Channel Wait Times 54