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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

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JUNE 16, 2022

Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Jeanne Bliss, Founder and CEO at Customer Bliss.

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How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Handpicked Related Content: Make Your Journey Maps Measurable with Customer Journey Analytics.

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