Remove Abandon Rate Remove Customer Engagement Remove Customer Service Representative Remove Gamification
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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. This kind of customer engagement is open-ended. Understand and plan for adequate staffing of customer service reps to ensure success.