Eptica

OCTOBER 28, 2016

Providing live support at the point of sale According to Econsultancy research 83% of shoppers said they needed some form of support during their online journey. Chat also enabled it to bring a more human dimension to online customer relations, matching the personal assistance and advice offered in-store.

Sales 48

Sales e-support Contact Center Abandon Rate 48

NobelBiz

FEBRUARY 22, 2023

There is no requirement for an e-commerce site since the merchant may sell his store’s merchandise even if it is closed, and the consumer receives a payment link via WhatsApp, e-mail, or other means. From a contact center perspective, customers now expect to contact a company when and how it is convenient for them.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

There is no requirement for an e-commerce site since the merchant may sell his store’s merchandise even if it is closed, and the consumer receives a payment link via WhatsApp, e-mail, or other means. From a contact center perspective, customers now expect to contact a company when and how it is convenient for them.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52