ViiBE Blog

JANUARY 19, 2022

While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now 2. 5 Remote work challenges 2.1.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

JANUARY 19, 2022

It is also about the communication and coordination with teammates which used to happen at the contact center of the office premises. It leaves remote workers feeling isolated and even though they are using a communication tool to ping their colleagues and wait for answers, they are making an impatient customer wait for long.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

Playvox

APRIL 27, 2023

Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52