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5 things we love about Talkdesk

Talkdesk

Its agent console—Callbar—is built intuitively wherein an agent can handle all their tasks, from taking call notes, choosing outbound caller ID and selecting call disposition codes, to easily access all the integrated systems and autosave files and records. The dashboard allows to track daily performance (calls made, talk time, etc.).

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How Telemarketing Philippines Makes Call Reduction An Advantage To SMEs

Magellan Solutions

Magellan Solutions can make this a part of our strategy for lowering your phone call volume. According to a recent Forrester report, two-thirds of customers say valuing their time is the most important thing a company can do to provide them with good service. Customers increasingly prefer self-service options anyway. Focus on FCR.

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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

Customers like having their concerns handled quickly, and addressing them in a single call not only promotes satisfaction but also saves call center resources. To calculate CRF, divide the total number of customer concerns reported in the same time period by the number of issues addressed in one call.

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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

Customers like having their concerns handled quickly, and addressing them in a single call not only promotes satisfaction but also saves call center resources. To calculate CRF, divide the total number of customer concerns reported in the same time period by the number of issues addressed in one call.

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail. Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Not having a proper call-back infrastructure: Take the time to work out the call flow of inbound calls.