NobelBiz

FEBRUARY 22, 2023

To minimize AHT, you should concentrate on: Devices that are quick and have a strong internet connection. This should be a top focus in any call center – the infrastructure should not have an impact on performance or customer satisfaction. How to increase the Fist Call Resolution? Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

To minimize AHT, you should concentrate on: Devices that are quick and have a strong internet connection. This should be a top focus in any call center – the infrastructure should not have an impact on performance or customer satisfaction. How to increase the Fist Call Resolution? Why is the abandonment rate important?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

MAY 9, 2023

Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Magellan Solutions

AUGUST 16, 2021

One of the most effective ways we manage high volumes of inbound calls in your organization is ensuring every interaction with a customer includes quick-connect options for further contact. It should include a link or tab for connecting to live chat. Proper omnichannel support and training. Focus on FCR.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52