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7 Amazing Cases of Outsource Customer Service Philippines

Magellan Solutions

There is no debate with regards to the country’s reputation as the World’s Call Center Capital. . Here, you can expect excellent customer service outsourcing Philippines to manage and handle inbound calls to your business. . Cost Per Call (CPC) reduction by 25%. Case 4: Global Sports Media Network.

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How to Turn Contact Center Workforce Management into Champions

BlueOcean

When you think of a call center, the last thing you’d associate it with is baseball. But for those of us who work in contact center workforce management (WFM), the connections are obvious. It’s what helps us manage call center resources to meet our service levels and operate at peak performance.