BlueOcean

JUNE 14, 2016

We all know that, in business, there are some corporate cultures and indeed some industries, (yes, lawyers, we’re looking at you) that promote the idea of work as a competitive sport. In the contact center business, empathy is our bread and butter. The post Are Your Bad Sleep Habits Ruining Your Contact Center Career?

Contact Center 120

Contact Center Average Handle Time Call Center Sports 120

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

AWS Machine Learning

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. With Amazon Lex bots, you can use conversational AI capabilities to enable these capabilities within your call center.

Chatbots 101

Chatbots Self Service Omni-Channel Contact Center 101

SaleMove

JANUARY 6, 2020

In our second part of this blog series, we continue our examination of how to staff the contact center of tomorrow. Just as a sports team consists of players and coaches working in concert, the contact center’s backbone is comprised of agents and supervisors. Let’s take a look at where those roles are headed.

Contact Center 52

Contact Center Self Service Virtual Agent Sports 52

SaleMove

JULY 29, 2019

This is the first installment of a blog series that examines the trends driving the transformation, reviews how people work in today’s contact center, and explores what you should do now to staff the contact center of tomorrow. Start Swimming. “ You better start swimmin’ or you’ll sink like a stone.”

Contact Center 40

Contact Center Self Service Analytics Sports 40

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. To integrate QnABot with Amazon Connect , see Connecting QnABot on AWS to an Amazon Connect call center.

Self Service 110

Self Service Contact Center Multi-Channel Knowledge Base 110

NobelBiz

NOVEMBER 6, 2023

In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Customers That Stick

NOVEMBER 13, 2014

I am a Customer Experience and Contact Center Manager with over 15 years of contact center experience. My years in contact center leadership have provided me a solid understanding of the call center environment. book, movie, sporting event, relationship, travel). Meet Sean Hawkins!

Customer Experience 137

Customer Experience Self Service Contact Center Sports 137

RapportBoost

JUNE 17, 2019

Hear from this foremost expert on the trends in customer service, call centers and the use of live chat. David: Welcome to the RapportBoost videocast series, where we talk to industry leaders within the customer service center and call center spaces. It was a call center. I’m dating myself now.

Contact Center 66

Contact Center Call Center Omni-Channel Training 66

Magellan Solutions

JULY 5, 2021

There is no debate with regards to the country’s reputation as the World’s Call Center Capital. . Here, you can expect excellent customer service outsourcing Philippines to manage and handle inbound calls to your business. . Cost Per Call (CPC) reduction by 25%. Case 4: Global Sports Media Network.

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

NICE inContact

NOVEMBER 23, 2015

In sports, athletes and teams will often prepare for a match by gathering data on their opponent, and reviewing their own performance; assessing what they did well and what they need to work on. This type of preparation is also helpful when coaching agents in the contact center. Preparation is Key.

Contact Center 124

Contact Center Sports Feedback Sales 124

RapportBoost

JANUARY 29, 2019

The services we offer to help coach chat teams seek to unlock the potential of communication to optimize the customer contact center itself. Common, frictionless topics of discussion, like the weather, checking in with a simple how are you , or making small talk about sports comprise the middle.

Contact Center 51

Contact Center Call Center Sports Analytics 51

NobelBiz

MAY 12, 2022

Be it sports, children, pets, or the current global pandemic, employees should get to know each other. Don’t miss the chance to listen to Steve talking about his experience in the contact center industry on the first episode of our podcast series. From call center agents to CEOs, everybody has to adhere to the same values.

Employee Engagement 52

Employee Engagement Engagement Culture Contact Center 52

inmoment

AUGUST 10, 2020

For example, these programs often make it simple for practitioners to survey customers who reach out to contact centers, garner feedback, and turn it into actionable intelligence. That intelligence can then be used to meaningfully improve both call center processes and customer retention along with it.

B2B 52

B2B Measurement ROI Customer Retention 52

Magellan Solutions

JULY 15, 2021

Why are Filipinos considered the best team for a call center outsourcing philippines. One example is that Filipinos consume Western shows, sports, and food. . Learn how to impose the value of timeliness in call center company in manila. Different team aspects for a contact center services Philippines.

Call Center 52

Call Center Hospitality Contact Center Culture 52

Brad Cleveland Blog

DECEMBER 2, 2021

Why is it that professional sports teams put so much focus on tracking statistics? They want to get better. They want to see trends and identify areas where they can make improvements. The same thing goes for quality standards.

Measurement 26

Measurement Sports Trends Contact Center 26

Brad Cleveland Blog

DECEMBER 2, 2021

Why is it that professional sports teams put so much focus on tracking statistics? They want to get better. They want to see trends and identify areas where they can make improvements. The same thing goes for quality standards.

Measurement 26

Measurement Sports Trends Contact Center 26

Verint

APRIL 3, 2018

Dallas is home to six professional sports teams, over 30,000 hotel rooms, and The Trinity River Corridor Project, which when completed is slated to be over ten times the size of New York's Central Park. "Dallas is not only centrally located for many of our Verint customers, but it's inspirational. You feel that when you're there.

Conference 28

Conference Sports Hotels Culture 28

Talkdesk

FEBRUARY 5, 2021

As associates have adapted, their roles and responsibilities have merged with the traditional roles of contact center agents. As a result, contact centers have emerged as a critical engagement channel in the customer journey. Business continuity tools for call centers are crucial to consider. “Who’s who?”.

e-support 87

e-support Retail Contact Center Self Service 87

BlueOcean

SEPTEMBER 28, 2017

When you think of a call center, the last thing you’d associate it with is baseball. But for those of us who work in contact center workforce management (WFM), the connections are obvious. It’s what helps us manage call center resources to meet our service levels and operate at peak performance.

Contact Center 74

Contact Center Management How To Call Center 74

Verint

MARCH 27, 2018

Big Tex is a 55-foot statue of a cowboy that sports denim jeans, a plaid shirt, and of course, an awesome 95-gallon cowboy hat and a pair of high-stepping size 96 cowboy boots. Engage18: On The Inside. The tallest cowboy in Dallas. Big Tex is designed to speak, turn his head, and wave his hands.

Engagement 22

Engagement Conference Sports Employee Engagement 22

TechSee

JANUARY 9, 2018

Pay-per-view (PPV) is one of their most lucrative revenue streams, especially when broadcasting live combat sports such as boxing, mixed martial arts and professional wrestling. The cable company’s call center was fully staffed and ready for any eventuality. vs. Conor McGregor- a major US cable company had high expectations.

Case Study 170

Case Study Study Company Customer Service 170

GetFeedback

JANUARY 6, 2020

A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Verint, which sells solutions in the contact center space, created a 24-foot journey map that they displayed at their customer conference.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195