NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 22, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. Shorter calls equate to more calls per agent and higher income. If the agents have had adequate training, their replies will be prompt and realistic.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. Shorter calls equate to more calls per agent and higher income. If the agents have had adequate training, their replies will be prompt and realistic.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

Magellan Solutions

AUGUST 16, 2021

Proper omnichannel support and training. Magellan Solutions can help drive customers toward non-phone channels to decrease call volume. We guarantee that our agents are well-equipped, and trained to handle it. . If you want to train customers away from a call and into a different method, you need to make it worth their while.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52