Optimove

JULY 6, 2023

The average cart abandonment rate in retail is over 70% on desktop and over 80% for mobile shoppers, meaning over two-thirds of online carts don’t result in a sale. It’s a costly and frustrating problem; annually, e-commerce retailers lose a total of $18 billion in sales to abandoned carts.

Retail 52

Retail Abandon Rate Loyalty Programs Brands 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. The same goes for the brand’s online store. Allow customers to interact with your brand where, when, and how they want.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. The same goes for the brand’s online store. Allow customers to interact with your brand where, when, and how they want.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Feedback How To Self Service 52

SurveySparrow

FEBRUARY 21, 2020

These customers are not only your most loyal customers but also the ones who will promote your brand to everyone with great enthusiasm. These customers have had negative experiences with your brand, which is why they say they will not recommend it to anyone else. Passives – They respond with a score of 7 or 8.

Metrics 52

Metrics Customer Experience Effort Score Net Promoter Score 52