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18 Live Chat Best Practices to Help You Deliver Superior Customer Service

Comm100

More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. Be positive.

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Five XM practices for accelerating your digital transformation

Qualtrics

By providing easy access to on-demand listening posts, across websites, apps, chatbots, intranets and partner extranets, companies can discover insights they didn’t even know to ask about. As it turns out, there was a bug in the CAPTCHA code being prompted at check out that did not allow customers to complete their online purchase.