Abandon Rate, Airlines, Customer Service and Wait Times

How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

NOVEMBER 20, 2023

Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses. In addition, AI can automate routine customer service tasks, such as answering frequently asked questions, which enhances efficiency and reduces response times.

Customer Experience

Customer Experience Strategy Chatbots e-support

5 Ways to Help Customers During a Major System Outage

Talkdesk

AUGUST 23, 2016

Recently, two large airline carriers experienced major system outages that resulted in the delay or cancellation of thousands of flights. With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration.

System

System Abandon Rate Call Center Wait Times

Customer Experience Update

How AI Customer Experience Can Advance Your Business Strategy

5 Ways to Help Customers During a Major System Outage

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