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The Future of Customer Experience in Banking in 2023

Lumoa

Banks can help users shape their experience early on by offering financial management tips proactively. The revenue of the banking AI industry will exceed 64 billion US dollars by 2030. . In some countries, abandonment rates during the onboarding process are as high as 63%, even when performed through a digital platform.

Banking 236
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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Analyzing this feedback using powerful text analytics , they discovered important insights. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. So, what did they do? The observation?

Retail 52