article thumbnail

How to Enhance CX in Retail With Customer Feedback?

SurveySensum

By following these steps, you can rebuild the trust and loyalty of high-spending customers. STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. Painpoint 3: Why is That One Store Not Working?

Retail 52