How to Enhance CX in Retail With Customer Feedback?
SurveySensum
JULY 20, 2023
Painpoint 4: Brand Reputation According to the ‘ Local Consumer Review Survey 2023 ’ by BrightLocal, 84% of people trust online reviews as much as personal recommendations. And 89% of consumers said that it is important that brands allow them to shop in their most convenient manner, regardless of the sales channel they choose.
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