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This is What Exceptional Customer Service Looks Like In 2018

Comm100

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. For consumers, mobile blends daily physical life with the convenience of the virtual. Source: Chipotle.

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Empowering Retail Staff: Training for Exceptional Customer Service

CSM Magazine

Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. As a result, physical retailers must offer something truly special to entice and retain customers.

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5 Habits of Exceptional Customer Service Managers

CSM Magazine

Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. They both deliver customer service and address issues.

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Is Consumer Services a Good Career Path?

CSM Magazine

Consumer services address our daily needs, such as food, leisure, and health. For those inclined toward people interaction and seeking a sought-after career with specialization opportunities, we advise them to study the consumer services field. Whether small or large, they aim to satisfy end users through services.

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Set the tone for exceptional customer service!

Customer Enthusiast

Earlier this year, Software Advice, an online firm that reviews customer service software, published a new study , based on responses from more than 2,000 consumers, that examines the impact of a support agent’s tone and language on customer satisfaction. Don’t settle for ordinary. Choose extraordinary.

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15 Ways Translation Services Can Help Deliver Exceptional Customer Service

CSM Magazine

In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. In fact, a study by CSA Research found that 76% of consumers say they would be more likely to buy a product with information in their own language, and 40% will never buy from websites in other languages.

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Kustomer Talks Exceptional Customer Service at CCO

Kustomer

Placing the customer at the center of any organization has never been more important. Competition is high and customer patience is low, and according to a recent Kustomer survey, 78% of consumers would not shop with a retailer again after a bad customer service experience. What better way to start the year?