Top Retail Customer Experience Trends to Watch in 2023
SurveySensum
JULY 24, 2023
According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. Embracing Automation and Self-Service Amid Staffing Shortages A trend that’s gaining traction in the retail industry is the ability to maintain top-notch service even with a smaller workforce.
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