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What is CPaaS?

CSM Magazine

APRIL 18, 2024

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The CPaaS market has been experiencing significant growth.

Healthcare 52
Healthcare e-support Video Chatbots 52
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AI Chatbots are Improving Customer Experience Faster than Expected

Comm100

JUNE 12, 2023

According to reports, the machine learning industry will reach nearly $210 billion by 2029, and AI chatbots are partially responsible for fueling this growth. For industries where sensitive and potentially vulnerable information may be exchanged, such as the healthcare industry, this is even more significant.

Chatbots 130
Chatbots Customer Experience Healthcare Software 130
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