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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

JULY 4, 2023

In today’s competitive business landscape, customer service plays a pivotal role. These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8%

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Interaction Call Center Engagement Contact Center 52
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. from 2021 to 2028 to reach USD 12.2 billion by 2028. This ultimately impacts the quality of the customer service they provide.

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Call Center Software Contact Center Software Contact Center 98
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