West Monroe

JULY 26, 2022

But a deeper look shows that the digital functions used most frequently—by consumer and commercial customers alike—are relatively basic: checking account balances, transactions, and statements; transferring funds from account-to-account, bank-to-bank, or person-to-person; and paying bills.

Banking 59

Banking Customer Experience Financial Effort Score 59

West Monroe

JULY 27, 2022

But a deeper look shows that the digital functions used most frequently—by consumer and commercial customers alike—are relatively basic: checking account balances, transactions, and statements; transferring funds from account-to-account, bank-to-bank, or person-to-person; and paying bills.

Banking 52

Banking Customer Experience Financial Effort Score 52

SurveySensum

OCTOBER 5, 2023

Asking Too Many Questions Do you know that, the ideal survey length is 5 minutes, and consumers are not willing to answer more than 5-7 survey questions? Have the test group go through the entire survey and provide feedback on the flow , sequence of questions, and overall user experience. billion users by 2028.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52