2027 Communication Competitive Advantage Employee Experience 
Team Support
MAY 31, 2023
Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. In fact, one study shows that 73% of consumers consider the quality of the customer experience to be an important factor in making a purchase decision.
Clarivate
JULY 16, 2019
Companies with great Customer Experience programs also achieve increased brand value, improved product development, increased acquisition and conversion rates, reduced customer churn, improved employee experience, and improved financial metrics. Trillion is the annual cost of customer churn due to poor experiences.
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