2026, Customer Service, Employee Experience and Touchpoint

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

NOVEMBER 16, 2023

It’s being embedded into workflows and customer touchpoints. It’s being deployed to generate real-time insights from vast data sets to serve customers, automate campaigns, streamline processes, make data-led decisions and drive efficiencies. Customer support ticket volumes are surging. There’s so much to think about here.

Customer Experience

Customer Experience Chatbots Self Service Touchpoint

Why Your Brand Needs a Total Experience Strategy

CSM Magazine

JULY 7, 2022

Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains. By solving employee needs, you directly solve some of your customer needs and vis versa. Why is this? Why is this?

Strategy

Strategy Brands Customer Journeys Employee Experience

Customer Experience Update

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

Why Your Brand Needs a Total Experience Strategy

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