2026 Customer Service Employee Experience Roadmap 
CSM Magazine
JULY 7, 2022
Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains. By solving employee needs, you directly solve some of your customer needs and vis versa. Why is this? Why is this?
ECXO
NOVEMBER 16, 2023
By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. We need to take a step back for a minute and analyse how all of these solutions address our customer needs. Any technology that makes CX poorer has no place on the roadmap.
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