CSM Magazine

NOVEMBER 14, 2023

Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today.

Self Service 52

Self Service Average Handle Time Contact Center Training 52

delighted

NOVEMBER 19, 2019

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. Net Promoter Score (NPS): How likely are you to recommend [store/product] to others? Was your customer service issue resolved?

Retail 40

Retail Feedback Survey Ecommerce 40

NobelBiz

AUGUST 23, 2022

million dollars by 2026. Learn more about customer service, self-service, and the intersection of artificial intelligence. Once these have been found, more accessible customer journeys can be proposed. Most customers feel that the quality of customer service determines their brand loyalty.

Call Center 52

Call Center Analytics Contact Center Self Service 52