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Evolution of Customer Experience in E-Commerce 2023

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

e-support 208
e-support Customer Experience Social Media Chatbots 208
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

The Role Of Customers In Agents’ Emotional State As we’ve discussed, negative behavior from customers can affect how agents do their jobs and can sometimes cause them to avoid interactions to get a break from the stress. On the other hand, short handle times might indicate an agent is rushing customers out of interactions.

Contact Center 78
Contact Center Average Handle Time Study Feedback 78
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