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InMoment Acquires MaritzCX to Create Future of Work and CX Powerhouse

inmoment

The relationships between customers and brands form the core of business success. How well are brands interacting with customers? Are they listening to customer feedback across various engagement channels to improve experiences? As a result, understanding customer needs – and then meeting them – is a challenge.

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9 Important social media trends you need to know in 2023

BirdEye

TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. Your best course of action is to be prepared for a potential crisis before it reaches your business. Choose a team to act as a crisis management group for your social media platforms.