Remove 2026 Remove Chatbots Remove Contact Center Remove Virtual Agent
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AI-based call center: How do they work?

NobelBiz

It enhances the efficiency and effectiveness of the services provided and improves the working conditions for agents and satisfaction for customers. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.

article thumbnail

AI-based call center: How do they work?

NobelBiz

It enhances the efficiency and effectiveness of the services provided and improves the working conditions for agents and satisfaction for customers. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.