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Evolution of Customer Experience in E-Commerce 2023

Lumoa

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

They’re protecting and building your company’s brand — no matter what they have to deal with from customers. The Role Of Customers In Agents’ Emotional State As we’ve discussed, negative behavior from customers can affect how agents do their jobs and can sometimes cause them to avoid interactions to get a break from the stress.