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Evolution of Customer Experience in E-Commerce 2023

Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

e-support 208
e-support Customer Experience Social Media Chatbots 208
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

They’re protecting and building your company’s brand — no matter what they have to deal with from customers. The Role Of Customers In Agents’ Emotional State As we’ve discussed, negative behavior from customers can affect how agents do their jobs and can sometimes cause them to avoid interactions to get a break from the stress.

Contact Center 78
Contact Center Average Handle Time Study Feedback 78
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