2025 Feedback ROI Virtual Agent 
TechSee
MARCH 7, 2022
Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. .
TechSee
NOVEMBER 19, 2019
According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. Make sure to incorporate a “voice of the customer” program that incorporates customers’ feedback about their experiences and expectations into the planning process.
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