2025 Contact Center Feedback Virtual Agent 
Playvox
SEPTEMBER 1, 2021
They are expected to be the wealthiest, best educated, and technologically connected group to date with the least human contact than previous generations. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like
TechSee
NOVEMBER 19, 2019
According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. Make sure to incorporate a “voice of the customer” program that incorporates customers’ feedback about their experiences and expectations into the planning process.
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