2025 Contact Center Customer relationships Loyalty Programs 
NobelBiz
FEBRUARY 21, 2023
Proactive consumer engagement engagements will surpass reactive customer engagement interactions by 2025. According to Gartner, as customer service professionals reconsider their business model around customer assistance modes, shifting to proactive engagement will be their top focus.
Currency Alliance
DECEMBER 17, 2019
But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.
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