Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.
ENGAGE.cx
JULY 9, 2015
retail sales in 2025. According to a report by McKinsey & Company , despite the ecommerce boom, brick-and-mortar stores will still account for approximately 85% of U.S.
ENGAGE.cx
JULY 9, 2015
retail sales in 2025. The constantly evolving customer experience technology landscape has empowered brick-and-mortar retailers to rethink traditional business models, thus creating new opportunities to capitalize on consumer desire for experience and make in-store visits more human and personalized.
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