ShepHyken

APRIL 14, 2024

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Over 90% of businesses today offer a loyalty program.

Net Promoter Score 72

Net Promoter Score Loyalty Programs Customer Service Ecommerce 72

SurveySparrow

FEBRUARY 22, 2024

It ensures consistent communication with customers and, more importantly, streamlines repetitive tasks. It’s about tailoring the recommendation, shopping experience, and communications based on customer data. It not only manages customer information but also supports and enhances the customer journey at each touchpoint.

Customer Retention 52

Customer Retention Software Gamification e-support 52

ECXO

JANUARY 30, 2024

Prefrontal Cortex and Hippocampus: It is well known that the decision-making process results from communication between the prefrontal cortex and hippocampus. Let’s explore these biological and physiological aspects of the brain The amygdala 2024. Image by Joao Marcelo Novellino Pereira.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52