InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Augmented messaging that allows chatbots and human agents to work in tandem. The bots handle simple queries, and the agents can take over when it gets too complicated.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Augmented messaging that allows chatbots and human agents to work in tandem. The bots handle simple queries, and the agents can take over when it gets too complicated.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52